Ahmedabad, Gujarat, India, January 1st, 2025
CIMCON Digital, a global leader in industrial IoT solutions, proudly announces the launch of CIMCON Sarathi, a next-generation AI-powered chatbot designed to redefine customer support for the CIMCON VIBit system. With Sarathi, CIMCON continues its commitment to delivering cutting-edge solutions that empower industries to maximize productivity, efficiency, and sustainability.
Sarathi is more than a chatbot—it’s a 24/7 digital assistant equipped to handle complex technical challenges, simplify system management, and deliver actionable insights. Its launch reinforces CIMCON Digital’s position as a pioneer in leveraging AI to address the evolving needs of industrial customers.
Unveiling the Power of CIMCON Sarathi
Comprehensive Product Information:
Gone are the days of scouring lengthy manuals. With Sarathi, detailed specifications, prerequisites, and installation procedures are just a query away. Need help with system uninstallation or addressing common issues? Sarathi provides precise troubleshooting tips tailored to your needs.
Comprehensive Product and Technology Insights:
Sarathi eliminates the need for lengthy manuals and complex technical documentation by offering:
On-the-Spot Troubleshooting:
Encountering technical difficulties? Sarathi steps in with step-by-step guidance to resolve issues promptly, reducing costly downtime and maximizing operational efficiency.
Streamlined Support Ticket Management:
Managing support tickets and Return Merchandise Authorizations (RMA) is now effortless. Sarathi offers:
Video Analytics for Fault Detection and Troubleshooting
With advanced video analytics, Sarathi introduces a revolutionary approach to fault finding. Users can:
Customer Success Acceleration Metrics:
Track and evaluate the performance of VIBit system in achieving business goals with insights into Customer Success Acceleration Metrics. Sarathi empowers users to measure effectiveness and drive improvements.
Pioneering a Smarter Future with Sarathi
Proven Track Record
CIMCON’s IoT solutions currently support over 180 plants, managing more than 4,600 assets with an uptime rate of 99.8%, ensuring uninterrupted operations for customers across industries.
Operational Efficiency
Customers report a 20% reduction in downtime and a 30% improvement in troubleshooting time through CIMCON’s digital support tools.
Global Scalability
Integrated with WhatsApp, Sarathi ensures accessibility and usability across global markets, catering to a diverse customer base.
Market Opportunity
With the industrial IoT market expected to grow to $1.1 trillion by 2028
(source: IoT Analytics), CIMCON Digital is strategically positioned to capitalize on this momentum. Sarathi’s AI capabilities not only address the immediate needs of industrial customers but also open doors for long-term subscription revenue, SaaS (Software-as-a-Service) models, and value-added services.
Key Features Driving Industry Transformation
Comprehensive Product Support
Simplified access to installation guides, troubleshooting solutions, and technical information.
Insights into MEMS Technology
Clear and concise explanations of the advanced technology powering CIMCON’s VIBit system.
Advanced Data Analysis
Unlock actionable intelligence through Fast Fourier Transform (FFT) logic for enhanced signal processing.
Real-Time Alerts
Proactive email notifications for predictive maintenance and reduced downtime.
Streamlined Ticket Management
Effortlessly raise support tickets and manage RMAs with Sarathi’s intuitive interface.
Empowering Industries Across Sectors
CIMCON Sarathi is already delivering value to key sectors:
Availability and Access
CIMCON Sarathi is available globally and features WhatsApp integration for instant connectivity. Its multi-language support ensures an inclusive and user-friendly experience.
Driving Innovation at Scale
With a customer retention rate of 95% and growing adoption of its VIBit system, CIMCON Digital continues to set new benchmarks in industrial IoT innovation. By combining cutting-edge AI, automation, and a customer-centric approach, CIMCON empowers industries to achieve operational excellence while reducing their environmental footprint.
“As businesses worldwide embrace digital transformation, tools like Sarathi are critical for enabling operational excellence and sustainability. We are committed to pushing the boundaries of innovation and ensuring our customers stay ahead in a competitive landscape.”
About CIMCON Digital
CIMCON Digital is a global leader in industrial IoT solutions, helping businesses unlock their full potential through cutting-edge technology and automation. By combining innovation with a deep commitment to sustainability, CIMCON empowers industries to achieve operational excellence while reducing their environmental footprint.
For more information, visit www.cimcondigital.com or contact us at support@cimcondigital.com.
